Refund Policy

Overview

The refund and returns policy for Mumz lasts 30 days and is eligible for products sold by Mumz brands. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. This policy is independent of Mumz Brand Partners and collaborators who may have their products and services listed on the Mumz Platform and have their own respective returns, exchange, refund and cancellation policy. It is best to check each brand partner’s policy on their respective websites for products and services sold on the Mumz platform.

With regards to products curated and sold by Mumz, we want you to be totally satisfied with our Mumz products and thus Returns are accepted for all unopened boxes, within 30 days of delivery. All items must be unaltered and in the original packaging. Please contact us here with your name, order number, and reason for return. Once we have received the information we shall issue you a prepaid return label. You shall receive a full refund less any applicable shipping/transaction costs once we have restocked the item returned.

Additionally do note the following items are non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items.
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